Can I track and trace my online order?
Yes, once your order is with our
courier partner you will receive a text message including a link to your
delivery progress. Once delivered you
will receive a further text message where you can view where the delivery
driver has left your order.
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How do I cancel an online order?
If you would like to cancel an online order, please navigate to your account page on www.farro.co.nz, select "My Orders", under open orders select "view" and then "cancel". Cancellations must be requested 24 hours prior to selected delivery time. If ...
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.
How do I make a change to my online order?
Forgotten something? Easily edit your order by logging into you online account at www.farro.co.nz, navigate to your account page and select "My Orders", here you can see your open orders that can be edited or cancelled. Please note, you will only be ...
Who picks my Online Order?
We have a small team of Online shoppers who will pick your orders carefully and to the best of their ability. These shoppers are responsible for orders being picked, substitutions, packaging, and organising delivery for all orders.
How do I make my first online order?
You need to sign up for online shopping. Simply visit out website https://www.farro.co.nz/ and select the red "register" button (top right hand corner of Farro homepage). Fill in your details and you will be ready to get shopping online with Farro. ...