Can I track and trace my online order?
Yes. Once your order has been collected by our courier partner, you'll receive a text message containing a tracking link so you can follow your delivery's progress in real time.
After your order has been delivered, you'll receive a further text message confirming delivery, including details of where the driver has left your order.
Related Articles
Who picks my Online Order?
Our dedicated team of personal shoppers carefully hand-picks every online order, selecting the freshest and highest-quality products available. They take great care when choosing items, making suitable substitutions when needed, packing your order ...
How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...
Do I accumulate Friends of Farro points with my online purchases?
Yes. If your Friends of Farro account is linked to your online shopping account, you'll earn points on eligible online purchases just as you do when shopping in-store. Please note that points are not earned on gift card purchases or selected ...
How do I know my order has been received and confirmed?
Once you place your order, you’ll get a confirmation email with your Farro Online (FOL) reference number, this means we’ve received it successfully. Your payment won’t be taken until the day your order is dispatched, and you’ll receive your final ...
What happens if there is no money in my account when my order is processed?
If your payment is declined, a member of the Farro Customer Care team will contact you to arrange an alternative payment method. Your order will be held by our Online Team and dispatched once payment has been successfully received. As payment is ...