Do I accumulate Friends of Farro points with my online purchases?
Yes, provided that you have entered your Friends of Farro loyalty card number when you registered for online shopping. This can be added at the "Manage my profile" section, which is accessed by your initials (Top right hand corner of the home page). This does not apply to the purchasing of gift cards or pre-orders.
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Can I pay for my online order with a Farro gift card?
Yes, both physical Farro Gift Cards and E-Gift Cards can be redeemed online and in store.* *Only the newer “green” physical Gift Cards and E-Gift Cards issued on or after November 2024 are valid for online purchases. If the available balance on your ...
How do I make my first online order?
You need to sign up for online shopping. Simply visit out website https://www.farro.co.nz/ and select the red "register" button (top right hand corner of Farro homepage). Fill in your details and you will be ready to get shopping online with Farro. ...
How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...
Why can’t I find some the products I would usually buy from the Farro stores on the Farro website?
Our online range currently includes some of our most popular products, along with items we can confidently deliver while maintaining the quality and freshness you expect from Farro. While some products available in-store may not yet be available ...
Who picks my Online Order?
We have a small team of Online shoppers who will pick your orders carefully and to the best of their ability. These shoppers are responsible for orders being picked, substitutions, packaging, and organising delivery for all orders.