Do I accumulate Friends of Farro points with my online purchases?
Yes. If your Friends of Farro account is linked to your online shopping account, you'll earn points on eligible online purchases just as you do when shopping in-store.
Please note that points are not earned on gift card purchases or selected pre-order items.
When will my points appear?
• In-store purchases: Points are applied to your account at the time of purchase.
• Online purchases: Points are applied at the beginning of the following month after your order has been completed.
If you're unsure whether your Friends of Farro account is linked to your online account, please contact our Customer Care team and we'll be happy to help.
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How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...
Who picks my Online Order?
Our dedicated team of personal shoppers carefully hand-picks every online order, selecting the freshest and highest-quality products available. They take great care when choosing items, making suitable substitutions when needed, packing your order ...
Can I track and trace my online order?
Yes. Once your order has been collected by our courier partner, you'll receive a text message containing a tracking link so you can follow your delivery's progress in real time. After your order has been delivered, you'll receive a further text ...
Do you offer Click and Collect?
Yes, we offer Click & Collect from both our Farro Mt Wellington and Farro Mairangi Bay stores. Simply place your order online at https://www.farro.co.nz, select Click & Collect at checkout, and choose your preferred pickup location. We’ll let you ...
What payment methods are accepted?
We currently accept Visa, Mastercard, American Express, Afterpay, and Farro Gift Cards for orders placed through our website. Payments processed via our Windcave payment gateway will appear on your card statement as “Farro Fresh Ltd”. Payments made ...