If you would like to cancel an online order, please log in to your account and follow these steps:

1. Go to My Account

2. Select My Orders

3. Under Open Orders, select View

4. Click Cancel

Cancellations must be requested at least 24 hours prior to your selected delivery or collection time.

If you experience any difficulty cancelling your order online, please contact our Customer Care team with your order number and we’ll be happy to assist.

📞 Phone: 09 360 0499

✉️ Email: hello@farro.co.nz

Please note: once your order has been successfully cancelled, the payment authorisation will also be cancelled and no further action is required.