How do I know my order has been received and confirmed?
You will receive a confirmation email when your order has been placed. This will include your FOL reference number for your order.
Related Articles
How do I know what Items have been fulfilled in my order?
You will receive an order summary once your order has been processed. The order summary will show you the items sent, items substituted and/or any items we could not send due to out of stocks. Items not sent will show as 0 in the quantity shipped ...
An item I received does not meet the standard I expect. What can I do?
Our personal shoppers take care in ensuring that the products that go in your order are the freshest available. If you're not satisfied with the quality of the products in your order then please contact us.
How do I cancel an online order?
If you would like to cancel an online order, please navigate to your account page on www.farro.co.nz, select "My Orders", under open orders select "view" and then "cancel". Cancellations must be requested 24 hours prior to selected delivery time. If ...
How do I make a change to my online order?
Forgotten something? Easily edit your order by logging into your online account at www.farro.co.nz. Navigate to your account page and select “My Orders”, where you can view any open orders that can be edited or cancelled. Please note, you will only ...
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.