How do I know my order has been received and confirmed?

How do I know my order has been received and confirmed?

You will receive a confirmation email when your order has been placed. This will include your FOL reference number for your order. 

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        You will receive an order summary once your order has been processed.  The order summary will show you the items sent, items substituted and/or any items we could not send due to out of stocks. Items not sent will show as 0 in the quantity shipped ...
      • An item I received does not meet the standard I expect. What can I do?

        Our personal shoppers take care in ensuring that the products that go in your order are the freshest available. If you're not satisfied with the quality of the products in your order then please contact us.
      • How do I cancel an online order?

        If you would like to cancel an online order, please navigate to your account page on, select "My Orders", under open orders select "view" and then "cancel". Cancellations must be requested 24 hours prior to selected delivery time. If ...
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        Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address.  You can also add a gift note to this order.
      • Can I track and trace my online order?

        Yes, once your order is with our courier partner you will receive a text message including a link to your delivery progress.  Once delivered you will receive a further text message where you can view where the delivery driver has left your order.