How do I know what Items have been fulfilled in my order?
You will receive an order summary
once your order has been processed. The order summary will show you the items
sent, including any items substituted.
Please note: You will not be charged for any items not received.
Related Articles
How do I know my order has been received and confirmed?
Once you place your order, you’ll get a confirmation email with your Farro Online (FOL) reference number, this means we’ve received it successfully. Your payment won’t be taken until the day your order is dispatched, and you’ll receive your final ...
How do I make a change to my online order?
You can edit the items in your order up until the order cut-off time shown in your account. For step-by-step instructions, please visit: https://www.farro.co.nz/content/how-to-edit Please note that only products can be edited, added or removed. ...
Why is my final payment different from my original order amount?
Your final payment amount may differ slightly from the total shown on your original order confirmation. This can happen due to: - Weighted items - Out of stock items - Substitutions (if allowed) Some products (such as fresh fruit and vegetables, ...
What do I do if I’m missing an item in my order?
If an item is missing from your order, it is usually because it was out of stock at the time your order was picked. If you selected Allow Substitutes when placing your order, our team will do their best to provide a suitable alternative. If no ...
How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...