How do I know what Items have been fulfilled in my order?
You will receive an order summary
once your order has been processed. The order summary will show you the items
sent, including any items substituted.
Please note: You will not be charged for any items not received.
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Who picks my Online Order?
Our dedicated team of personal shoppers carefully hand-picks every online order, selecting the freshest and highest-quality products available. They take great care when choosing items, making suitable substitutions when needed, packing your order ...
How do I know my order has been received and confirmed?
Once you place your order, you’ll get a confirmation email with your Farro Online (FOL) reference number, this means we’ve received it successfully. Your payment won’t be taken until the day your order is dispatched, and you’ll receive your final ...
Why is my final payment different from my original order amount?
Your final payment amount may differ slightly from the total shown on your original order confirmation. This can happen due to: - Weighted items - Out of stock items - Substitutions (if allowed) Some products (such as fresh fruit and vegetables, ...
What do I do if I’m missing an item in my order?
If an item is missing from your order, it is usually because it was out of stock at the time your order was picked. If you selected Allow Substitutes when placing your order, our team will do their best to provide a suitable alternative. If no ...
How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...