How do I know what Items have been fulfilled in my order?
You will receive an order summary
once your order has been processed. The order summary will show you the items
sent, items substituted and/or any items we could not send due to out of
stocks. Items not sent will show as 0 in the quantity shipped column.
Please note: You will not be charged for any items not received.
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How do I know my order has been received and confirmed?
You will receive a confirmation email when your order has been placed. This will include your FOL reference number for your order.
Why is my final payment different from my original order amount?
Final payment may vary to your ordered amount on your order conformation due to: weighted items, out of stocks, or substitutions made. The reason for the difference in price is due to: - The nature of certain items as fruit and vegetables or pre ...
What do I do if I’m missing an item in my order?
Any items not supplied in your order will be due to out of stocks when the online team has picked your order. If you have allowed substitutes the team will do their best to find an appropriate alternative. If they are unable to do so, or if you have ...
How do I cancel an online order?
If you would like to cancel an online order, please contact our Customer Care Team via email (hello@farro.co.nz). Cancellations must be requested 24 hours prior to selected delivery time. Please note: payment for your order will be cancelled.
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.