How do I send an online order as a gift?
Simply select add new address at the checkout page and press the
red confirm address button. This will send the online order to the new
address. You can also add a gift note to
this order.
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Can I pay for my online order with a Farro gift card?
No. Unfortunately, you can’t use a Farro gift card for online purchase at this time.
How do I cancel an online order?
If you would like to cancel an online order, please contact our Customer Care Team via email (hello@farro.co.nz). Cancellations must be requested 24 hours prior to selected delivery time. Please note: payment for your order will be cancelled.
Who picks my Online Order?
We have a small team of Online shoppers who will pick your orders carefully and to the best of their ability. These shoppers are responsible for orders being picked, substitutions, packaging, and organising delivery for all orders.
How do I make my first online order?
You need to sign up for online shopping. Simply visit out website https://www.farro.co.nz/ and select the red "register" button (top right hand corner of Farro homepage). Fill in your details and you will be ready to get shopping online with Farro. ...
How do I make a change to my online order?
If you would like to add to your order or make any changes then please contact us via our contact form or phone on 09 360 0499. Please note, we are unable to make any changes to your order on your chosen delivery day. It must be 24 hours before it is ...