How do I update my personal details?
You can update your personal details at any time through the Farro app or by signing in to your online account and visiting your profile settings.
If you need assistance updating your information, please contact our Customer Care team and we'll be happy to help.
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Where can I view my rewards and points?
You can view your Friends of Farro points balance, available rewards, and account activity in the Farro App. Download the app using the links below: Apple App Store: https://apps.apple.com/nz/app/friends-of-farro/id6753577917 Google Play Store: ...
How do I change or reset my password
If you would like to update your password, navigate to your account page and select "Change Password": https://www.farro.co.nz/account/profile If you've forgotten your password, simply select the "Forgot Password" option and follow the prompts to ...
I think I have more than one Friends of Farro account - what should I do?
If you’ve signed up using different mobile numbers or email addresses, you may have more than one Friends of Farro account. This can sometimes affect points, rewards or receipt history appearing in the app. Please contact Customer Care at ...
What can I earn points on with my Friends of Farro membership?
Most in-store and online purchases earn Friends of Farro points. However, points are not earned on the purchase of Farro Gift Cards, donations, or event tickets. If you use a Farro Gift Card to pay for your shopping, you'll still earn points on ...
How do I use my $10 voucher in-store?
Simply scan your Friends of Farro app or digital card at checkout and ask a team member to apply your voucher. To download the Friends of Farro app follow these links for Apple or Android: Apple App Store: ...