I have a problem with a product I purchased, what can I do?
Please email our Customer Care team at
hello@farro.co.nz with details of your purchase and the issue you've experienced.
If possible, please include the best before date and/or batch number from the packaging, along with any photos, as this helps us investigate thoroughly. Our team will review the information and work with you to resolve the matter as quickly as possible.
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I'm looking for a particular product, how do I know if Farro stocks it?
Our product range is the same across all Farro stores. If you are looking for a particular product and want to know if we stock it, please get in touch with us through our contact form or the store directly.
What is the maximum value of a gift card?
Farro Gift Cards can be purchased up to a maximum value of $1,000.
What type of gift cards do you have for purchase?
Farro offers both physical Gift Cards and E-Gift Cards for purchase. E-Gift Cards can be purchased online and sent directly to the recipient’s email address, while physical Gift Cards can be purchased either online or in store from our Checkout team ...
How do E-Gift Cards work?
Farro e-gift cards are a convenient digital gift that can be purchased online and sent directly to the recipient’s email address. Once purchased, the e-gift card is delivered to the nominated email and can be used both online and in store. To redeem ...
How do I get in touch with a specific store?
If you would like to contact a specific Farro store directly, please visit our Stores page to find the relevant phone number and store details. For all other enquiries, including online orders, product feedback, Friends of Farro, or general customer ...