I have a question about a recent transaction, who do I contact?

If you have a question about a recent transaction, please get in touch with us through our contact form

If you still have the receipt, please attach a copy to the contact form.

If you don't have a receipt, please let us know the date, amount, and store in which the transaction was made.

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What are the contact hours for Customer Care?
Monday-Saturday 9:00am-5:00pm. Phone number: 09 360 0499 Email: hello@farro.co.nz Contact form
I'd like to provide feedback on a recent store visit, how do I do this?
If you'd like to leave a compliment or leave feedback about an experience in-store then please contact us via our contact form. To help us act on this feedback, we would like to know the store, date and approximate time you were in store.
I'd like to provide feedback on my recent experience in store, what do I do?
If you would like to leave a compliment or leave feedback about an experience in-store then please contact us via our contact form. To help us act on this feedback, we would like to know the store, date and approximate time you were in store.
How do I get in touch with a specific store?
If you need to get in touch with a specific store, please visit our Stores page to find the relevant phone number. For all other queries, please contact us through our contact form.
What happens if I lose my gift card?
We ask that you treat your gift card as cash, we cannot guarantee that we will replace a gift card if lost or stolen. If your gift card is lost/stolen please contact us immediately.

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