I have a question about a recent transaction, who do I contact?

I have a question about a recent transaction, who do I contact?

If you have a question about a recent transaction, please get in touch with us through our contact form

If you still have the receipt, please attach a copy to the contact form.

If you don't have a receipt, please let us know the date, amount, and store in which the transaction was made.

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    09 360 0499

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        If you'd like to leave a compliment or leave feedback about an experience in-store then please contact us via our contact form. To help us act on this feedback, we would like to know the store, date and approximate time you were in store.

      • I'd like to provide feedback on my recent experience in store, what do I do?

        If you would like to leave a compliment or leave feedback about an experience in-store then please contact us via our contact form. To help us act on this feedback, we would like to know the store, date and approximate time you were in store.

      • What are the contact hours for Customer Care?

        Our Customer Care team is available: Monday to Friday: 8:30am – 5:00pm Saturday: 8:30am – 2:30pm We’re closed on Sundays and Public Holidays. 📞 Phone: 09 360 0499 ✉️ Email: hello@farro.co.nz

      • How do I get in touch with a specific store?

        If you need to get in touch with a specific store, please visit our Stores page to find the relevant phone number. For all other queries, please contact us through our contact form.

      • Does Farro have a sponsorship program?

        Farro has a charity hamper program which supports schools that are local to our 8 stores in Auckland. To find out more and apply for sponsorship please fill out our PTA Sponsorship Application form (attached below).