I have a question about a recent transaction, who do I contact?
If you have a question about a recent transaction, please get in touch with our Customer Care team through the contact form and we’ll be happy to help.
To help us locate the transaction as quickly as possible, please include:
The more information you can provide, the faster we’ll be able to assist you.
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I'd like to provide feedback on my recent experience in store, what do I do?
If you’d like to provide feedback or leave a compliment about a recent in-store experience, please contact us via our contact form. To help us investigate and respond as quickly as possible, please include the store location, date and approximate ...
I'd like to provide feedback on a recent store visit, how do I do this?
We’d love to hear your feedback about your experience in store. Please contact us via our contact form and include as much detail as possible, such as the store location, date and approximate time of your visit, or your Friends of Farro membership ...
What are the contact hours for Customer Care?
Our Customer Care team is available: Monday to Friday during business hours, and Saturday mornings. We’re closed on Sundays and Public Holidays. 📞 Phone: 09 360 0499 ✉️ Email: hello@farro.co.nz
What happens if I lose my gift card?
We recommend treating your gift card like cash, as we cannot guarantee replacement if it is lost or stolen. If your gift card has been lost or stolen, please contact us immediately on: 09 360 0499 or via our online contact form.
I'm looking for a particular product, how do I know if Farro stocks it?
Our product range is the same across all Farro stores. If you are looking for a particular product and want to know if we stock it, please get in touch with us through our contact form or the store directly.