I received the wrong item or a product wasn't up to standard. Who can help?
If you've received an incorrect item or have
concerns about product quality, please contact Uber Eats Customer Support through the app. They are responsible for resolving issues relating to Uber
Eats orders.
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An item I received does not meet the standard I expect. What can I do?
Our personal shoppers take care to select the freshest and highest-quality products available for your order. If you're not satisfied with the quality of an item you have received, please contact our Customer Care team at hello@farro.co.nz. To help ...
How do I know my order has been received and confirmed?
Once you place your order, you’ll get a confirmation email with your Farro Online (FOL) reference number, this means we’ve received it successfully. Your payment won’t be taken until the day your order is dispatched, and you’ll receive your final ...
What do I do if I’m missing an item in my order?
If an item is missing from your order, it is usually because it was out of stock at the time your order was picked. If you selected Allow Substitutes when placing your order, our team will do their best to provide a suitable alternative. If no ...
Uber Eats couldn't resolve my issue. Can Farro help?
If you've been unable to resolve your issue with Uber Eats, you're welcome to contact our Customer Care team. While we'll do our best to assist where we can, we cannot guarantee a resolution, as Uber Eats manages the order, payment and refund ...
My order is missing an item. What should I do?
Please report any missing items directly through the Uber Eats app. Uber Eats will review your request and, where appropriate, arrange a refund or credit.