If I allow a substitute, how does this work?
At checkout, you can choose to allow substitutes for individual items or for your entire order.
Allowing substitutes means that if your selected item is unavailable at the time your order is picked, our online team will do their best to choose a suitable alternative.
For example, if you order Lewis Road Blue Top Milk and it is out of stock, our team may substitute it with a similar blue top milk option.
We recommend leaving notes or preferences on any items where you allow substitutes, as this helps our team select the most appropriate alternative for you.
If you choose not to allow substitutes and your item is unavailable, it will simply be removed from your order and you will not be charged for it.
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What do I do if I’m missing an item in my order?
If an item is missing from your order, it is usually because it was out of stock at the time your order was picked. If you selected Allow Substitutes when placing your order, our team will do their best to provide a suitable alternative. If no ...
Why is my final payment different from my original order amount?
Your final payment amount may differ slightly from the total shown on your original order confirmation. This can happen due to: - Weighted items - Out of stock items - Substitutions (if allowed) Some products (such as fresh fruit and vegetables, ...
How do I know what Items have been fulfilled in my order?
You will receive an order summary once your order has been processed. The order summary will show you the items sent, including any items substituted. Please note: You will not be charged for any items not received. For instructions on downloading ...