If I allow a substitute, how does this work?
At the checkout page you can allow substitutes for any or all of
the items in your order. Allowing a substitute means our online team will do
their best to select an appropriate substitute if your chosen item is not
available at time of picking your order.
For example, if you select Lewis Road blue top milk and it is out of
stock, if you allow a substitute our team would select another blue top milk
for your order. We encourage you to leave notes on items you have allowed for
substitutes as this helps our online team to choose an alternative.
Related Articles
What do I do if I’m missing an item in my order?
Any items not supplied in your order will be due to out of stocks when the online team has picked your order. If you have allowed substitutes the team will do their best to find an appropriate alternative. If they are unable to do so, or if you have ...
How do I know what Items have been fulfilled in my order?
You will receive an order summary once your order has been processed. The order summary will show you the items sent, items substituted and/or any items we could not send due to out of stocks. Items not sent will show as 0 in the quantity shipped ...