Uber Eats couldn't resolve my issue. Can Farro help?

If you've been unable to resolve your issue with Uber Eats, you're welcome to contact our Customer Care team. While we'll do our best to assist where we can, we cannot guarantee a resolution, as Uber Eats manages the order, payment and refund process.

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Can Farro refund my Uber Eats order?
No. As your purchase was made through the Uber Eats platform, Farro is unable to process refunds or credits. Any refund requests must be submitted through the Uber Eats app.
Can I order Farro through Uber Eats?
Yes! A selection of Farro products is available to order through the Uber Eats app for delivery to eligible areas. We are rolling it out one store at a time, and should be available from all Farro stores by the end of August 2026.
Why are Farro prices on Uber Eats different from in-store?
Prices on Uber Eats may differ from our in-store and Farro online prices. This helps cover the costs of offering delivery through the Uber Eats platform.
Can I earn Friends of Farro rewards on Uber Eats orders?
No. Purchases made through Uber Eats are not currently eligible for Friends of Farro rewards or loyalty benefits.
Can I use Friends of Farro vouchers or discounts on Uber Eats?
No. Friends of Farro rewards, vouchers and promotional offers are only available on purchases made directly with Farro and cannot be redeemed through Uber Eats.

Uber Eats couldn't resolve my issue. Can Farro help?

Uber Eats couldn't resolve my issue. Can Farro help?

Can't find what you're looking for? Contact us!

Related Articles

Can Farro refund my Uber Eats order?

Can I order Farro through Uber Eats?

Why are Farro prices on Uber Eats different from in-store?

Can I earn Friends of Farro rewards on Uber Eats orders?

Can I use Friends of Farro vouchers or discounts on Uber Eats?