What are the contact hours for Customer Care?
Our Customer Care team is available:
Monday to Friday during business hours, and Saturday mornings.
We’re closed on Sundays and Public Holidays.
📞 Phone: 09 360 0499
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How do I get in touch with a specific store?
If you would like to contact a specific Farro store directly, please visit our Stores page to find the relevant phone number and store details. For all other enquiries, including online orders, product feedback, Friends of Farro, or general customer ...
I have a question about a recent transaction, who do I contact?
If you have a question about a recent transaction, please get in touch with our Customer Care team through the contact form and we’ll be happy to help. To help us locate the transaction as quickly as possible, please include: A copy or photo of your ...
What are your store hours?
To view the opening hours for all Farro stores, please visit our Stores page: 👉 https://www.farro.co.nz/corporate/stores
I have a problem with a product I purchased, what can I do?
Please email our Customer Care team at hello@farro.co.nz with details of your purchase and the issue you've experienced. If possible, please include the best before date and/or batch number from the packaging, along with any photos, as this helps us ...
I'd like to provide feedback on my recent experience in store, what do I do?
If you’d like to provide feedback or leave a compliment about a recent in-store experience, please contact us via our contact form. To help us investigate and respond as quickly as possible, please include the store location, date and approximate ...