What do I do if I am missing an item from my foodkit?
In the rare event you are missing an item in your food kit, please contact us immediately on hello@farro.co.nz or call 09 360 0499. We will be delivering missing items up until 3pm on Christmas Eve, 24th December, so please make sure to check your ingredients before Christmas Day.
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Does your Christmas Foodkit contain allergens?
Yes. Our Christmas Foodkit contains dishes with gluten, dairy, egg, seafood, sesame, soy, and nuts. As some ingredients come from external suppliers, we are unable to guarantee no cross-contamination with other allergens. Please contact us on ...
What is the shelf life on the Christmas Foodkit?
The ingredients in the Christmas Foodkit will remain fresh for up to 5 days from delivery or pickup. If you have ordered a Foodkit containing turkey, please be aware that the turkey will come frozen, but during the delivery will start the defrosting ...
What pantry staples and equipment do I need for my Christmas Foodkit?
LARGE KIT Pantry staples you’ll equire (not included in foodkit): 150ml olive oil, 3 Tbsp wholegrain or dijon mustard, 3 Tbsp runny honey, 1 tsp sweet smoked paprika, ¼ cup icing sugar, salt and pepper Kitchen Equipment you’ll require (not included ...
Do I need to be home when my foodkit is delivered?
No, but if you're not going to be home at the time of delivery please provide notes of where we can leave your foodkit, and aim to retrieve it as soon as possible. Although your kit is packed with ice packs, we don't recommend leaving it out in the ...
Can I pick up my foodkit in store instead of getting it delivered?
Yes. You can pick up your foodkits from the following Farro stores: Mairangi Bay, Grey Lynn, Lunn Ave Pick up days are the 20th-23rd of December and windows are between 08.30-12.30, 12.30-3.30 or 3.30-6pm.