What do I do if I’m missing an item in my order?
If an item is missing from your order, it is usually because it was out of stock at the time your order was picked.
If you selected Allow Substitutes when placing your order, our team will do their best to provide a suitable alternative. If no suitable substitute is available, or if you selected No Substitutes, the item will be removed from your order and you will not be charged for it.
If you believe an item is missing that should have been included, please contact our Customer Care team and we’ll be happy to assist.
📞 Phone: 09 360 0499
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Why is my final payment different from my original order amount?
Your final payment amount may differ slightly from the total shown on your original order confirmation. This can happen due to: - Weighted items - Out of stock items - Substitutions (if allowed) Some products (such as fresh fruit and vegetables, ...
How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...
An item I received does not meet the standard I expect. What can I do?
Our personal shoppers take care in ensuring that the products that go in your order are the freshest available. If you're not satisfied with the quality of the products in your order then please contact us.
How do I make a change to my online order?
You can edit the items in your order up until the order cut-off time shown in your account. For step-by-step instructions, please visit: https://www.farro.co.nz/content/how-to-edit Please note that only products can be edited, added or removed. ...
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.