What do I do if I’m missing an item in my order?

What do I do if I’m missing an item in my order?

Any items not supplied in your order will be due to out of stocks when the online team has picked your order. If you have allowed substitutes the team will do their best to find an appropriate alternative.  If they are unable to do so, or if you have selected no substitutes, you will not be charged for the original item.  You can check your order summary to see if we have supplied an item by looking at the qty shipped column. If you are missing an item in your order please contact us.


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