What do I do if I’m missing an item in my order?
If an item is missing from your order, it is usually because it was out of stock at the time your order was picked.
If you selected Allow Substitutes when placing your order, our team will do their best to provide a suitable alternative. If no suitable substitute is available, or if you selected No Substitutes, the item will be removed from your order and you will not be charged for it.
If you believe an item is missing that should have been included, please contact our Customer Care team and we’ll be happy to assist.
📞 Phone: 09 360 0499
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My order is missing an item. What should I do?
Please report any missing items directly through the Uber Eats app. Uber Eats will review your request and, where appropriate, arrange a refund or credit.
I received the wrong item or a product wasn't up to standard. Who can help?
If you've received an incorrect item or have concerns about product quality, please contact Uber Eats Customer Support through the app. They are responsible for resolving issues relating to Uber Eats orders.
An item I received does not meet the standard I expect. What can I do?
Our personal shoppers take care to select the freshest and highest-quality products available for your order. If you're not satisfied with the quality of an item you have received, please contact our Customer Care team at hello@farro.co.nz. To help ...
Why is my final payment different from my original order amount?
Your final payment amount may differ slightly from the total shown on your original order confirmation. This can happen due to: - Weighted items - Out of stock items - Substitutions (if allowed) Some products (such as fresh fruit and vegetables, ...
Who picks my Online Order?
Our dedicated team of personal shoppers carefully hand-picks every online order, selecting the freshest and highest-quality products available. They take great care when choosing items, making suitable substitutions when needed, packing your order ...