What do I do if I’m missing an item in my order?
Any items not supplied in
your order will be due to out of stocks when the online team has picked your
order. If you have allowed substitutes the team will do their best to find an
appropriate alternative. If they are
unable to do so, or if you have selected no substitutes, you will not be
charged for the original item. You can
check your order summary to see if we have supplied an item by looking at the
qty shipped column. If you are missing an item in your order please contact us.
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How do I cancel an online order?
If you would like to cancel an online order, please contact our Customer Care Team via email (hello@farro.co.nz). Cancellations must be requested 24 hours prior to selected delivery time. Please note: payment for your order will be cancelled.
An item I received does not meet the standard I expect. What can I do?
Our personal shoppers take care in ensuring that the products that go in your order are the freshest available. If you're not satisfied with the quality of the products in your order then please contact us.
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.
How do I make a change to my online order?
If you would like to add to your order or make any changes then please contact us via our contact form or phone on 09 360 0499. Please note, we are unable to make any changes to your order on your chosen delivery day. It must be 24 hours before it is ...
Can I track and trace my online order?
Yes, once your order is with our courier partner you will receive a text message including a link to your delivery progress. Once delivered you will receive a further text message where you can view where the delivery driver has left your order.