What do I do if I’m missing an item in my order?

What do I do if I’m missing an item in my order?

If you’re missing an item in your order please contact us immediately.

    Can't find what you're looking for? Contact us!

    Submit a request

    09 360 0499

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      • How do I make a change to my order?

        If you would like to add to your order or make any changes then please contact us via our contact form or phone on 09 360 0499. Please note, we are unable to make any changes to your order on the day or day before it is scheduled for delivery.
      • An item I received does not meet the standard I expect. What can I do?

        Our personal shoppers take care in ensuring that the products that go in your order are the freshest available. If you're not satisfied with the quality of the products in your order then please contact us.
      • How do I know my order has been received and confirmed?

        You will receive a confirmation email when your order has been placed. You will also receive updates from the driver when they are 5 minutes away from delivering your order. You will even be contacted if they need to replace a product or choose a new ...
      • Can I pay for my online order with a Farro gift card?

        No. Unfortunately, you can’t use a Farro gift card for online purchase at this time.
      • Do I need to be home to receive my delivery?

        While we recommend that you are home to receive your order, our delivery drivers will do their best to find a safe place to leave it. If you know that you are not going to be home for delivery then please leave detailed instructions with your order ...