What do I do if I’m missing an item in my order?

What do I do if I’m missing an item in my order?

If an item is missing from your order, it is usually because it was out of stock at the time your order was picked.

If you selected Allow Substitutes when placing your order, our team will do their best to provide a suitable alternative. If no suitable substitute is available, or if you selected No Substitutes, the item will be removed from your order and you will not be charged for it.

You can check your final invoice to confirm which items were supplied. For instructions on how to view your final invoice: https://www.farro.co.nz/content/how-to-download-invoice

If you believe an item is missing that should have been included, please contact our Customer Care team and we’ll be happy to assist.

📞 Phone: 09 360 0499
✉️ Email: hello@farro.co.nz


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