What payment methods are accepted?
We currently accept Visa, Mastercard, American Express, Afterpay, and Farro Gift Cards for orders placed through our website.
Payments processed via our Windcave payment gateway will appear on your card statement as “Farro Fresh Ltd”. Payments made via Afterpay will appear as “Farro Online – Online – NZ”.
Please note, we are currently aware of an issue affecting some BNZ cards during checkout. If you experience any trouble completing your payment with a BNZ card, please contact our Customer Care team at hello@farro.co.nz and we’ll be happy to assist in resolving the issue
Related Articles
When will my payment be processed?
Your payment is processed after your order has been picked and packed on the day of delivery dispatch or collection. Because some items are sold by weight and product availability can change, the final amount charged may differ from the estimated ...
Why is my final payment different from my original order amount?
Your final payment amount may differ slightly from the total shown on your original order confirmation. This can happen due to: - Weighted items - Out of stock items - Substitutions (if allowed) Some products (such as fresh fruit and vegetables, ...
What happens if there is no money in my account when my order is processed?
If your payment is declined, a member of the Farro Customer Care team will contact you to arrange an alternative payment method. Your order will be held by our Online Team and dispatched once payment has been successfully received. As payment is ...
How do I know my order has been received and confirmed?
Once you place your order, you’ll get a confirmation email with your Farro Online (FOL) reference number, this means we’ve received it successfully. Your payment won’t be taken until the day your order is dispatched, and you’ll receive your final ...
How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...