Why can’t I find some the products I would usually buy from the Farro stores on the Farro website?
We are currently only offering our most popular products and products that we can ensure the quality on reciept of delivery for online shopping. There is still a wide range of products and essentials from each of our store departments, including a wide range of frozen products available for you to purchase in store.
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Do I accumulate Friends of Farro points with my online purchases?
Yes, provided that you have entered your Friends of Farro loyalty card number when you registered for online shopping. This can be added at the "Manage my profile" section, which is accessed by your initials (Top right hand corner of the home page). ...
Are there delivery boundaries?
Yes. We are offering this service to our Auckland-based customers. You can enter your post code on our website to find out whether or not you live within the delivery boundary.
How do I make my first online order?
You need to sign up for online shopping. Simply visit out website https://www.farro.co.nz/ and select the red "register" button (top right hand corner of Farro homepage). Fill in your details and you will be ready to get shopping online with Farro. ...
Can I pay for my online order with a Farro gift card?
Both the physical card and eGift cards can be redeemed in-store and online*. (*Only the new "green" gift card and eGift cards received on or after November 2024 are valid online.)
An item I received does not meet the standard I expect. What can I do?
Our personal shoppers take care in ensuring that the products that go in your order are the freshest available. If you're not satisfied with the quality of the products in your order then please contact us.