Delivery
Can I track and trace my online order?
Yes, once your order is with our courier partner you will receive a text message including a link to your delivery progress. Once delivered you will receive a further text message where you can view where the delivery driver has left your order.
How do I know what Items have been fulfilled in my order?
You will receive an order summary once your order has been processed. The order summary will show you the items sent, items substituted and/or any items we could not send due to out of stocks. Items not sent will show as 0 in the quantity shipped ...
What are your shipping costs?
For our online shopping we charge a standardised delivery fee of $15.
Do I need to be home to receive my delivery?
While we recommend that you are home to receive your order, our delivery drivers will do their best to find a safe place to leave it. If you know that you are not going to be home for delivery then please leave detailed instructions with your order ...
Are there delivery boundaries?
Yes. We are offering this service to our Auckland-based customers. You can enter your post code on our website to find out whether or not you live within the delivery boundary.