Orders
How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.
If I allow a substitute, how does this work?
At checkout, you can choose to allow substitutes for individual items or for your entire order. Allowing substitutes means that if your selected item is unavailable at the time your order is picked, our online team will do their best to choose a ...
Who picks my Online Order?
We have a small team of Online shoppers who will pick your orders carefully and to the best of their ability. These shoppers are responsible for orders being picked, substitutions, packaging, and organising delivery for all orders.
Can I get same day delivery service?
Yes! For the 12pm-5pm delivery time, you need to have your order placed by 6am. For the 6pm-9pm delivery time, you need to have your order placed by 1pm. For Saturday deliveries you need to have your order placed by 9am. For click and collect simply ...
What delivery time slots are available?
Delivery timeslots for Auckland are listed below: Monday-Friday: 12pm-5pm or 6pm-9pm Saturday: 2pm-8pm Click and collect (Lunn Ave, Mt Wellington) Monday-Friday: 3:30pm-6:30pm All other delivery slots are available here: ...
How do I make my first online order?
You need to sign up for online shopping. Simply visit out website https://www.farro.co.nz/ and select the red "register" button (top right hand corner of Farro homepage). Fill in your details and you will be ready to get shopping online with Farro. ...
Do you offer Click and Collect?
Yes, we offer Click & Collect from both our Farro Mt Wellington and Farro Mairangi Bay stores. Simply place your order online at https://www.farro.co.nz, select Click & Collect at checkout, and choose your preferred pickup location. We’ll let you ...
How do I make a change to my online order?
You can edit the items in your order up until the order cut-off time shown in your account. For step-by-step instructions, please visit: https://www.farro.co.nz/content/how-to-edit Please note that only products can be edited, added or removed. ...
Do I accumulate Friends of Farro points with my online purchases?
Yes, provided that you have entered your Friends of Farro loyalty card number when you registered for online shopping. This can be added at the "Manage my profile" section, which is accessed by your initials (Top right hand corner of the home page). ...
Can I pay for my online order with a Farro gift card?
Yes, both physical Farro Gift Cards and E-Gift Cards can be redeemed online and in store.* *Only the newer “green” physical Gift Cards and E-Gift Cards issued on or after November 2024 are valid for online purchases. If the available balance on your ...
How do I know my order has been received and confirmed?
Once you place your order, you’ll get a confirmation email with your Farro Online (FOL) reference number, this means we’ve received it successfully. Your payment won’t be taken until the day your order is dispatched, and you’ll receive your final ...
Why can’t I find some the products I would usually buy from the Farro stores on the Farro website?
Our online range currently includes some of our most popular products, along with items we can confidently deliver while maintaining the quality and freshness you expect from Farro. While some products available in-store may not yet be available ...