Orders
How do I cancel an online order?
If you would like to cancel an online order, please navigate to your account page on www.farro.co.nz, select "My Orders", under open orders select "view" and then "cancel". Cancellations must be requested 24 hours prior to selected delivery time. If ...
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.
If I allow a substitute, how does this work?
At the checkout page you can allow substitutes for any or all of the items in your order. Allowing a substitute means our online team will do their best to select an appropriate substitute if your chosen item is not available at time of picking your ...
Who picks my Online Order?
We have a small team of Online shoppers who will pick your orders carefully and to the best of their ability. These shoppers are responsible for orders being picked, substitutions, packaging, and organising delivery for all orders.
Can I get same day delivery service?
Yes! For the 12pm-5pm delivery time, you need to have your order placed by 6am. For the 6pm-9pm delivery time, you need to have your order placed by 1pm. For Saturday deliveries you need to have your order placed by 9am. For click and collect simply ...
What delivery time slots are available?
Delivery timeslots for Auckland are listed below: Monday-Friday: 12pm-5pm or 6pm-9pm Saturday: 2pm-8pm Click and collect (Lunn Ave, Mt Wellington) Monday-Friday: 3:30pm-6:30pm All other delivery slots are available here: ...
How do I make my first online order?
You need to sign up for online shopping. Simply visit out website https://www.farro.co.nz/ and select the red "register" button (top right hand corner of Farro homepage). Fill in your details and you will be ready to get shopping online with Farro. ...
Do you offer Click and Collect?
Yes, we do offer a click & collect service from our Farro Mt Wellington store and our Farro Mairangi Bay (North Shore) store.
How do I make a change to my online order?
Forgotten something? Easily edit your order by logging into you online account at www.farro.co.nz, navigate to your account page and select "My Orders", here you can see your open orders that can be edited or cancelled. Please note, you will only be ...
Do I accumulate Friends of Farro points with my online purchases?
Yes, provided that you have entered your Friends of Farro loyalty card number when you registered for online shopping. This can be added at the "Manage my profile" section, which is accessed by your initials (Top right hand corner of the home page). ...
Can I pay for my online order with a Farro gift card?
Both the physical card and eGift cards can be redeemed in-store and online*. (*Only the new "green" gift card and eGift cards received on or after November 2024 are valid online.)
How do I know my order has been received and confirmed?
You will receive a confirmation email when your order has been placed. This will include your FOL reference number for your order.
Why can’t I find some the products I would usually buy from the Farro stores on the Farro website?
We are currently only offering our most popular products and products that we can ensure the quality on reciept of delivery for online shopping. There is still a wide range of products and essentials from each of our store departments, including a ...