Payments
How do I enter a discount code?
Once your shop is complete, click the red checkout in the top right corner. At the delivery information page (shown on DESKTOP below) you will see an overview of your delivery details (address, window date & time) and a field - highlighted below - to ...
When will my payment be processed?
Payment for your order is processed after it has been picked and packed on the day it is due for delivery. Final payment may vary to your ordered amount due to: weighted items, out of stocks, or substitutions made.
Why is my final payment different from my original order amount?
Final payment may vary to your ordered amount on your order conformation due to: weighted items, out of stocks, or substitutions made. The reason for the difference in price is due to: - The nature of certain items as fruit and vegetables or pre ...
What happens if there is no money in my account when my order is processed?
If your payment is declined, a Farro Customer Care Team member will call you to arrange an alternative payment method. Your order will be held with our Online Team and sent once payment has been made.
An item I received does not meet the standard I expect. What can I do?
Our personal shoppers take care in ensuring that the products that go in your order are the freshest available. If you're not satisfied with the quality of the products in your order then please contact us.
What do I do if I’m missing an item in my order?
Any items not supplied in your order will be due to out of stocks when the online team has picked your order. If you have allowed substitutes the team will do their best to find an appropriate alternative. If they are unable to do so, or if you have ...