Payments
What payment methods are accepted?
We currently accept Visa, Mastercard, American Express, Afterpay, and Farro Gift Cards for orders placed through our website. Payments processed via our Windcave payment gateway will appear on your card statement as “Farro Fresh Ltd”. Payments made ...
How do I enter a discount code?
Once your shop is complete, click the red checkout in the top right corner. At the delivery information page (shown on DESKTOP below) you will see an overview of your delivery details (address, window date & time) and a field - highlighted below - to ...
When will my payment be processed?
Payment for your order is processed after it has been picked and packed on the day it is due for delivery. Final payment may vary to your ordered amount due to: weighted items, out of stocks, or substitutions made.
Why is my final payment different from my original order amount?
Your final payment amount may differ slightly from the total shown on your original order confirmation. This can happen due to: - Weighted items - Out of stock items - Substitutions (if allowed) Some products (such as fresh fruit and vegetables, ...
What happens if there is no money in my account when my order is processed?
If your payment is declined, a member of the Farro Customer Care team will contact you to arrange an alternative payment method. Your order will be held by our Online Team and dispatched once payment has been successfully received. As payment is ...
An item I received does not meet the standard I expect. What can I do?
Our personal shoppers take care in ensuring that the products that go in your order are the freshest available. If you're not satisfied with the quality of the products in your order then please contact us.
What do I do if I’m missing an item in my order?
If an item is missing from your order, it is usually because it was out of stock at the time your order was picked. If you selected Allow Substitutes when placing your order, our team will do their best to provide a suitable alternative. If no ...