How do I make a change to my online order?
Please note that only products can be edited, added or removed. Delivery details, recipient information, and delivery windows cannot currently be changed once an order has been placed.
If you need to make changes to anything delivery-related, we recommend cancelling the order and placing a new one. No payment is taken at the time of ordering, so cancelling your order does not require a refund. Any temporary validated amount approved on your card will simply be released by your bank after cancellation.
If your order is close to the cut-off time and you require urgent assistance, please email
hello@farro.co.nz or phone 09 036 0499.
While we will do our best to help, changes cannot be guaranteed once the cut-off has passed.
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How do I make my first online order?
You need to sign up for online shopping. Simply visit out website https://www.farro.co.nz/ and select the red "register" button (top right hand corner of Farro homepage). Fill in your details and you will be ready to get shopping online with Farro. ...
How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...
Who picks my Online Order?
We have a small team of Online shoppers who will pick your orders carefully and to the best of their ability. These shoppers are responsible for orders being picked, substitutions, packaging, and organising delivery for all orders.
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.
Can I pay for my online order with a Farro gift card?
Yes, both physical Farro Gift Cards and E-Gift Cards can be redeemed online and in store.* *Only the newer “green” physical Gift Cards and E-Gift Cards issued on or after November 2024 are valid for online purchases. If the available balance on your ...