General
I think I have more than one Friends of Farro account - what should I do?
If you’ve signed up using different mobile numbers or email addresses, you may have more than one Friends of Farro account. This can sometimes affect points, rewards or receipt history appearing in the app. Please contact Customer Care at ...
Can I use the SuperGold 5% discount with Friends of Farro?
Eligible SuperGold cardholders receive 5% off in-store every Tuesday. SuperGold discounts cannot be combined with other offers or discounts - the best available offer will be applied at checkout. See full T&Cs here.
How do I update my personal details?
You can update your personal details at any time through the Farro app or by signing in to your online account and visiting your profile settings. If you need assistance updating your information, please contact our Customer Care team and we'll be ...
How do I change or reset my password
If you would like to update your password, navigate to your account page and select "Change Password": https://www.farro.co.nz/account/profile If you've forgotten your password, simply select the "Forgot Password" option and follow the prompts to ...
How can I join the Friends of Farro loyalty programme?
You can join Friends of Farro via the Farro app, online, or in-store. Simply download the Farro app or sign up online at https://www.farro.co.nz/corporate/friends-of-farro, or ask our checkout team to help you get started in-store. Once registered, ...
I forgot to scan my Friends of Farro card, can I claim the points from my purchase?
Points and rewards are automatically applied when your Friends of Farro account is used at checkout. Unfortunately, we’re unable to add points to transactions retrospectively, so please remember to scan your digital card or provide your registered ...
What are the benefits of Friends of Farro?
Friends of Farro is our free loyalty programme designed to reward you every time you shop with us. As a Friends of Farro member, you'll enjoy: • Reward Vouchers – Receive a $10 voucher for every $400 you spend in a calendar month. • Coffee Rewards – ...
I have lost my Friends of Farro card, what do I do?
Points and rewards are automatically applied when your Friends of Farro account is used at checkout. Unfortunately, we’re unable to add points to transactions retrospectively, so please remember to scan your digital card or provide your registered ...