Account Maintenance
What do I do if I don't have my card number or pin?
If you are trying to log in to your Friends of Farro account but have forgotten your card number or pin, you can contact our Customer Care Team at hello@farro.co.nz. They will be able to tell you your card number and password for your log in.
How do I update my personal details?
Log in to your Friends of Farro account using the link: https://www.farro.co.nz/corporate/friends-of-farro. Click the "Manage my account" tab at the top right of the page. This will take you to the "update details" option. Follow the instructions and ...
How do I change or reset my password
Log in to your Friends of Farro account using the link: https://www.farro.co.nz/corporate/friends-of-farro. Click the "Manage my account" tab at the top right of the page. This will take you to the "change password" option. Follow the instructions ...
How can I join the Friends of Farro loyalty programme?
Collect a Friends of Farro card from the checkout team at any of our 8 stores, they will need to collect your mobile number to activate the card. You should receive a text to complete registration, if not,v isit ...
I forgot to scan my Friends of Farro card, can I claim the points from my purchase?
Yes, provided that you are claiming the points the same month of the transaction. Please contact us with the transaction details (date, store and exact dollar amount) and we will load the points on your account.
I have lost my Friends of Farro card, what do I do?
You no longer need to present a physical Friends of Farro card to collect your points for your purchase. If you have lost your Friends of Farro card, simply let the checkout team know your mobile number attached to the card.