What happens if there is no money in my account when my order is processed?
If your payment is declined, a member of the Farro Customer Care team will contact you to arrange an alternative payment method. Your order will be held by our Online Team and dispatched once payment has been successfully received.
As payment is processed through our point of sale system on the morning of dispatch, orders may be delayed if we are unable to contact you before the dispatch cut-off time. If we are unable to reach you within 24 hours of your dispatch time, your order will be cancelled automatically.
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When will my payment be processed?
Your payment is processed after your order has been picked and packed on the day of delivery dispatch or collection. Because some items are sold by weight and product availability can change, the final amount charged may differ from the estimated ...
How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...
How do I know what Items have been fulfilled in my order?
You will receive an order summary once your order has been processed. The order summary will show you the items sent, including any items substituted. Please note: You will not be charged for any items not received. For instructions on downloading ...
Who picks my Online Order?
Our dedicated team of personal shoppers carefully hand-picks every online order, selecting the freshest and highest-quality products available. They take great care when choosing items, making suitable substitutions when needed, packing your order ...
Can I track and trace my online order?
Yes. Once your order has been collected by our courier partner, you'll receive a text message containing a tracking link so you can follow your delivery's progress in real time. After your order has been delivered, you'll receive a further text ...