If your payment is declined, a member of the Farro Customer Care team will contact you to arrange an alternative payment method. Your order will be held by our Online Team and dispatched once payment has been successfully received.

As payment is processed through our point of sale system on the morning of dispatch, orders may be delayed if we are unable to contact you before the dispatch cut-off time. If we are unable to reach you within 24 hours of your dispatch time, your order will be cancelled automatically.