What happens if there is no money in my account when my order is processed?
If your payment is declined, a Farro Customer Care Team member will call you to arrange an alternative payment method. Your order will be held with our Online Team and sent once payment has been made.
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When will my payment be processed?
Payment for your order is processed after it has been picked and packed on the day it is due for delivery. Final payment may vary to your ordered amount due to: weighted items, out of stocks, or substitutions made.
How do I know what Items have been fulfilled in my order?
You will receive an order summary once your order has been processed. The order summary will show you the items sent, items substituted and/or any items we could not send due to out of stocks. Items not sent will show as 0 in the quantity shipped ...
How do I cancel an online order?
If you would like to cancel an online order, please contact our Customer Care Team via email (hello@farro.co.nz). Cancellations must be requested 24 hours prior to selected delivery time. Please note: payment for your order will be cancelled.
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.
How do I make a change to my online order?
If you would like to add to your order or make any changes then please contact us via our contact form or phone on 09 360 0499. Please note, we are unable to make any changes to your order on your chosen delivery day. It must be 24 hours before it is ...