What happens if there is no money in my account when my order is processed?
If your payment is declined, a member of the Farro Customer Care team will contact you to arrange an alternative payment method. Your order will be held by our Online Team and dispatched once payment has been successfully received.
As payment is processed through our point of sale system on the morning of dispatch, orders may be delayed if we are unable to contact you before the dispatch cut-off time. If we are unable to reach you within 24 hours of your dispatch time, your order will be cancelled automatically.
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When will my payment be processed?
Payment for your order is processed after it has been picked and packed on the day it is due for delivery. Final payment may vary to your ordered amount due to: weighted items, out of stocks, or substitutions made.
How do I cancel an online order?
If you would like to cancel an online order, please log in to your account and follow these steps: 1. Go to My Account 2. Select My Orders 3. Under Open Orders, select View 4. Click Cancel Cancellations must be requested at least 24 hours prior to ...
How do I make a change to my online order?
You can edit the items in your order up until the order cut-off time shown in your account. For step-by-step instructions, please visit: https://www.farro.co.nz/content/how-to-edit Please note that only products can be edited, added or removed. ...
How do I know what Items have been fulfilled in my order?
You will receive an order summary once your order has been processed. The order summary will show you the items sent, including any items substituted. Please note: You will not be charged for any items not received. For instructions on downloading ...
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.