Why is my final payment different from my original order amount?
Final payment may vary to your ordered amount on your order conformation due to: weighted items, out of stocks, or substitutions made.
The reason for the difference in price is due to:
- The nature of certain items as fruit and vegetables or pre packed weighted items such as meat, poultry, fish, and cheese - these products do not come in consistent weights. Our Team do their best to pick as accurately as possible to selected weights.
- Some items in your order may not be available at the time of picking and therefore substitutions and out of stocks will reflect the outcome in final price.
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When will my payment be processed?
Payment for your order is processed after it has been picked and packed on the day it is due for delivery. Final payment may vary to your ordered amount due to: weighted items, out of stocks, or substitutions made.
How do I cancel an online order?
If you would like to cancel an online order, please contact our Customer Care Team via email (hello@farro.co.nz). Cancellations must be requested 24 hours prior to selected delivery time. Please note: payment for your order will be cancelled.
What happens if there is no money in my account when my order is processed?
If your payment is declined, a Farro Customer Care Team member will call you to arrange an alternative payment method. Your order will be held with our Online Team and sent once payment has been made.
What do I do if I’m missing an item in my order?
Any items not supplied in your order will be due to out of stocks when the online team has picked your order. If you have allowed substitutes the team will do their best to find an appropriate alternative. If they are unable to do so, or if you have ...
How do I send an online order as a gift?
Simply select add new address at the checkout page and press the red confirm address button. This will send the online order to the new address. You can also add a gift note to this order.